Privacy Policy
Privacy Policy
Effective Date: June 4, 2026
RHB Hawaii (“RHB Hawaii,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit www.rhbhawaii.com, place an order, subscribe to our newsletter, contact us, request a wholesale quote, or otherwise interact with our website, products, and services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us, information collected automatically through our website, and information provided by service providers that support our business.
Information You Provide
We may collect the following information when you place an order, create an account, subscribe to our newsletter, submit a contact form, request a wholesale quote, or communicate with us:
• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Business name, if applicable
• Wholesale or custom order details
• Messages, inquiries, reviews, or other information you choose to provide
Payment Information
Payments are processed through secure third-party payment processors. RHB Hawaii does not store full credit card numbers or complete payment credentials on our own systems.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Time spent on the website
• Cart activity
• Purchase activity
• General location information
• Cookies and similar tracking technologies
2. How We Use Your Information
We may use your information for the following purposes:
• To process and fulfill orders
• To send order confirmations and shipping updates
• To provide customer service
• To process returns, exchanges, refunds, or claims
• To respond to inquiries
• To prepare wholesale quotes or custom order details
• To create mockups, samples, or production details for custom orders
• To send newsletters, promotions, restock notices, and brand updates
• To improve our website, products, services, and customer experience
• To analyze website traffic and marketing performance
• To prevent fraud, unauthorized transactions, and misuse of our website
• To maintain business, tax, accounting, and legal records
• To comply with applicable laws and regulations
3. Email Marketing
If you subscribe to our newsletter or provide your email for marketing purposes, we may send you emails about:
• New arrivals
• Product restocks
• Promotions and special offers
• Product updates
• Wholesale opportunities
• RHB Hawaii news and brand updates
You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Transactional emails, such as order confirmations, shipping updates, and customer service messages, may still be sent even if you unsubscribe from marketing emails.
4. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, analytics tools, advertising tools, and similar technologies to support website functionality, remember preferences, analyze traffic, improve performance, and measure marketing effectiveness.
These technologies may be used by:
• RHB Hawaii
• Our website platform
• Payment providers
• Analytics providers
• Advertising platforms
• Email marketing providers
• Other service providers that support our business
You can adjust your browser settings to refuse or delete cookies. Some parts of the website may not function properly if cookies are disabled.
5. How We Share Information
We do not sell your personal information.
We may share information with trusted third parties only as necessary to operate our business, process orders, provide services, improve our website, and comply with legal obligations.
These third parties may include:
• Website hosting and e-commerce platforms
• Payment processors
• Shipping and delivery carriers
• Email marketing providers
• Analytics providers
• Advertising and marketing platforms
• Fraud prevention providers
• Customer service tools
• Professional advisors, including accountants, attorneys, and consultants
• Government authorities or legal parties when required by law
Service providers are given access only to the information needed to perform their services.
6. Wholesale and Business Inquiries
If you contact us for wholesale, hotel, resort, vacation rental, wedding, event, corporate, school, hospital, retail, or custom logo orders, we may collect business-related information such as:
• Company name
• Contact name
• Job title or role
• Email address
• Phone number
• Shipping destination
• Product preferences
• Order quantity
• Project timeline
• Logo files or artwork
• Custom order details
• Sample requests
• Quote requirements
We use this information to:
• Prepare quotes
• Communicate about samples
• Create digital mockups
• Manage production details
• Confirm order requirements
• Arrange shipping
• Fulfill business, wholesale, or custom orders
7. User Content, Reviews, and Photos
If you submit a review, testimonial, photo, message, or other content to RHB Hawaii, we may use that content for:
• Website display
• Marketing materials
• Advertising
• Social media
• Product promotion
• Business communication
Please do not submit content that contains private information you do not want shared publicly.
Unless you request otherwise in writing, you grant RHB Hawaii permission to use, display, reproduce, edit, and share submitted content for business and promotional purposes.
8. Data Security
We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include:
• Secure website technology
• Third-party payment processing
• Limited access to customer information
• Business record safeguards
• Fraud prevention tools
However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.
9. Data Retention
We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
This may include retaining information for:
• Order fulfillment
• Customer service
• Returns, exchanges, or refund records
• Wholesale or custom order records
• Legal compliance
• Tax and accounting requirements
• Fraud prevention
• Dispute resolution
• Legitimate business purposes
10. Your Privacy Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These rights may include the ability to:
• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Opt out of marketing emails
• Disable cookies through your browser settings
• Contact us with privacy-related concerns
To make a privacy request, please contact us using the contact information below.
11. Children’s Privacy
Our website is not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take reasonable steps to delete that information.
12. Third-Party Websites
Our website may contain links to third-party websites, including:
• Social media platforms
• Payment providers
• Review platforms
• Shipping carriers
• Marketplace platforms
• Other external services
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
We encourage you to review the privacy policies of any third-party websites before providing information to them.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If we make changes, the updated version will be posted on this page with a new effective date.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
14. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy request, please contact us:
RHB Hawaii
Website: www.rhbhawaii.com
Email: rhbhawaii@gmail.com