FAQ

You can track your order using the shipping confirmation email. Once your order ships, you’ll receive an email with a tracking link. Click the link to see real-time updates on your delivery status. If you can’t find the email or need help, please contact us and we’ll be happy to assist.

Once your order ships, you’ll receive a shipping confirmation email with a tracking link. Click the link to view real-time updates on your delivery status. If you can’t find the email or need assistance, please contact us. How long does shipping take? Orders are typically processed within 1–2 business days. Once shipped, delivery usually takes 3–7 business days within the U.S. Do you offer free shipping? Yes. We offer free U.S. shipping on orders over $75. For orders under $75, a flat $5 U.S. shipping fee applies. What is your return policy? We accept returns within 30 days of delivery on unused items in original condition. To start a return, please contact us with your order number. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. Can I exchange an item? Yes. Exchanges are available within 30 days of delivery. For exchanges due to a change of mind, customers are responsible for return and reshipping costs. If the item arrived damaged or incorrect, RHB Hawaii will cover all exchange shipping costs. All exchanges are subject to availability. My order arrived damaged or incorrect. What should I do? We’re sorry about that. Please contact us within 7 days of delivery with your order number and a photo of the issue, and we’ll make it right. Do you offer international shipping? Yes, we offer international shipping. International orders are typically processed within 1–2 business days. Once shipped, delivery usually takes approximately 7–14 business days, depending on the destination and local customs processing. International shipping is charged at a flat rate of $25. Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer

How should I wash and dry my RHB towels? Everyone has their own laundry routine, but to keep your RHB towels looking and performing their best, we recommend the following care tips. Washing Instructions • Machine wash cold or warm with like colors • Use a mild detergent • Do not use bleach or fabric softener • Washing separately or with similar fabrics is recommended for best results Drying Instructions • Tumble dry on low heat • Avoid high heat to help preserve softness and shape • Do not iron Additional Care Tips (Optional but Recommended) • Avoid dryer sheets, as they may reduce absorbency • Minimal shrinkage after the first wash is normal • Designed for everyday use and regular washing

How do I contact customer support? The best way to contact us is by email. Please reach out to us at info@rhbhawaii.com (info@rhbhawaii.com)and we’ll do our best to respond within 1–2 business days. For order-related questions, please include your order number so, we can assist you more quickly. Do you offer customer support by phone? At this time, we do not offer phone support. Our customer care team is dedicated to providing thoughtful and timely support via email. Wholesale & Bulk Orders Yes, we offer wholesale and bulk order opportunities for select partners and businesses. If you’re interested, please contact us at info@rhbhawaii.com (mailto:info@rhbhawaii.com)with details about your business. What information should I include in a wholesale inquiry? Please include your business name, website or social media link, estimated order quantity, and any specific questions you may have.