Once your order ships, you’ll receive a shipping confirmation email with a tracking link.

​

Click the link to view real-time updates on your delivery status.

​

If you can’t find the email or need assistance, please contact us.

​

 

How long does shipping take?

​

Orders are typically processed within 1–2 business days.
Once shipped, delivery usually takes 3–7 business days within the U.S.


Do you offer free shipping?

​

Yes. We offer free U.S. shipping on orders over $75.

For orders under $75, a flat $5 U.S. shipping fee applies.

What is your return policy?

We accept returns within 30 days of delivery on unused items in original condition.
To start a return, please contact us with your order number.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.


Can I exchange an item?

 

Yes. Exchanges are available within 30 days of delivery.
For exchanges due to a change of mind, customers are responsible for return and reshipping costs.
If the item arrived damaged or incorrect, RHB Hawaii will cover all exchange shipping costs.
All exchanges are subject to availability.

My order arrived damaged or incorrect. What should I do?

We’re sorry about that.
Please contact us within 7 days of delivery with your order number and a photo of the issue, and we’ll make it right.

 

Do you offer international shipping?

​

Yes, we offer international shipping.

International orders are typically processed within 1–2 business days.

Once shipped, delivery usually takes approximately 7–14 business days, depending on the destination and local customs processing.

International shipping is charged at a flat rate of $25.

Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.